Account Freezing &Blocking
Voluntary freezing/blocking facility for your trading account to protect against suspicious activities.
Voluntary Freezing/Blocking Policy
We provide a facility for voluntary freezing/blocking of Trading Accounts by Clients. We have implemented this policy in accordance with the provisions of:
- •SEBI Circular No. SEBI/HO/MIRSD/POD-1/P/CIR/2024/4 dated January 12, 2024
- •NSE Circular No. NSE/INSP/61529 dated April 08, 2024
This policy enables clients to request voluntary freezing/blocking of online access to their trading accounts in case of suspicious activities. The framework is part of our comprehensive Risk Management Policy.
✓ Effective from: 01.07.2024
How to Request Freezing/Blocking
You can request voluntary freezing/blocking of your trading account through two convenient modes:
Operating Hours
Monday to Friday: 09:00 AM to 05:00 PM
What Happens When You Block Your Account
Immediate Protection
Your account access is blocked immediately upon request
Verified Identity
We verify your identity using registered email/mobile number
Confirmation
You receive confirmation of the freezing/blocking action
Future Unblocking
You can request to unblock your account anytime with proper verification
Requirements for Freezing/Blocking
For Email Request:
- ✓Registered email address
- ✓Client ID or PAN number
- ✓Clear request subject
For Phone Call:
- ✓Registered mobile number
- ✓Client ID or PAN number
- ✓Verbal confirmation
Complete Policy Document
For comprehensive details about our freezing and blocking policy, terms, and procedures, please review the complete policy document:
Download Policy DocumentNeed Assistance?
Support Phone
0120-6633205 / 231Support Email
stoptrade@ashlarindia.comOur support team is available during business hours to assist you with any queries regarding account freezing or blocking procedures.
Important Security Notice
If you suspect any unauthorized activity or fraudulent transactions on your account, immediately request freezing/blocking of your account. Contact our support team right away for immediate assistance and protection of your account.