Help & Support

Escalation Matrix

If your complaint isn't resolved at Level 1, escalate through this hierarchy. Each level has a defined response timeline and dedicated contact.

Three-Tier Escalation

Who to contact at each level

As per SEBI guidelines, unresolved complaints must be escalated through these levels before approaching SEBI directly.

Level 2

Head of Customer Care

Name

Mrs. Neena Malhotra

Head of Customer Care

Query Resolution

1 working day

Final Escalation — SEBI

If the matter remains unresolved after Level 3, file a complaint on the SEBI SCORES portal.

File on SCORES