Frequently Asked Questions
Everything you need to know about trading and investing with Ashlar India.
How long does account opening take?
Most accounts are activated within 24 to 48 business hours after document verification is complete. If your KYC is already verified through another SEBI-registered intermediary, activation is often same-day. You will receive your client ID and login credentials by email and SMS once your account is live. Delays usually happen only when uploaded documents are unclear or the bank details don't match the name on your PAN.
Is KYC mandatory?
Yes, KYC verification is mandatory before you can trade. This is a SEBI requirement that applies to every stock broker in India and exists to prevent fraud and money laundering. KYC is a one-time exercise — once completed through any SEBI-registered intermediary, the same verification is recognised across the system. You will need your PAN, Aadhaar, a bank proof, a photograph, and a signature specimen.
Can I trade using the mobile app?
Yes. The Ashlar mobile app supports equity, derivatives, commodities, and currency trading, along with mutual fund investments, all from a single login. It is available on both iOS and Android and includes live market watch, charts, order placement, and portfolio tracking. The web platform offers the same capabilities for desktop users, and your watchlists and holdings stay synced across both.
What are the market trading hours?
For equity and equity derivatives, the normal market runs from 9:15 AM to 3:30 PM on weekdays, with a pre-open session from 9:00 to 9:15 AM. Commodity markets stay open later, generally until 11:30 PM or 11:55 PM depending on the season, while currency derivatives trade from 9:00 AM to 5:00 PM. Markets remain closed on weekends and exchange-declared holidays.
What are the brokerage charges?
We charge a flat fee per executed order across equity intraday, F&O, and commodities, regardless of trade size. Equity delivery trades are free. In addition to brokerage, every trade carries statutory charges set by the government and exchanges — STT, GST, SEBI turnover fees, stamp duty, and exchange transaction charges. These are the same across all brokers because they are regulatory, not broker-set.
How do I withdraw funds from my trading account?
Funds can be withdrawn through the web platform or mobile app under the 'Funds & Banking' section. Withdrawals are processed to your registered bank account and are subject to SEBI's payout cycle rules, so the amount available reflects settled funds rather than unsettled trade proceeds. Most requests are credited within one business day. Funds can only be sent to the bank account linked to your trading account, for your security.
Still have a question?
Our investor support team is available during market hours to help with anything not covered above.
Call us
0120-6633205
investorcell@ashlarindia.com
Hours
Mon–Sat · 9 AM – 6 PM