Safe Investing
Research every product, read all documents before signing, and never invest in instruments you don't fully understand.
Investor Awareness
Investor Education & Awareness
Knowledge is your strongest protection. Learn safe investing practices, understand market risks, and know your rights and the safeguards available to you as an investor in the Indian securities market.
Invest Responsibly
Four principles of informed investing
Whether you are placing your first trade or managing a long-term portfolio, these fundamentals keep your capital and your decisions on solid ground.
Risk Awareness
Markets are volatile and leverage magnifies both gains and losses. Invest only what you can afford to put at risk.
Verified Intermediaries
Deal only through SEBI-registered brokers and depository participants. Verify registration numbers before you transact.
Investor Protection
Know your rights under the SEBI Investor Charter and the safeguards that protect your funds and securities.
Your Rights
What you are entitled to
- Access to accurate, transparent and timely information about your holdings and trades.
- Fair, equitable and courteous treatment by your broker and depository participant.
- Contract notes for executed trades within 24 hours of the transaction.
- Settlement of your running account periodically (every 30 or 90 days, as opted).
- Timely redressal of grievances — within 21 calendar days of filing.
- Protection through the exchange-administered Investor Protection Fund (IPF) in case of broker default.
Your Responsibilities
What keeps you protected
- Complete and keep your KYC details accurate and up to date at all times.
- Keep your mobile number and email registered to receive transaction alerts directly from the exchange and depository.
- Review your account statements, contract notes and ledger regularly.
- Avail the nomination facility for all your demat and trading accounts.
- Note and keep a record of all charges, fees and brokerage applicable to your account.
- Pay the required upfront margin and never fund trades beyond your means.
Securities Market
Do's & Don'ts
Do
- Read all documents carefully before signing them.
- Deal only with SEBI-registered intermediaries — verify the registration number.
- Transfer funds and securities only to your own broker's designated account.
- Keep records of contract notes, statements and payments made.
- Update address, bank, email and mobile details whenever they change.
- Settle and review your running account periodically.
Don't
- Don't deal with unregistered brokers, advisors or 'tip' providers.
- Don't share your trading password, OTP or login credentials with anyone.
- Don't transfer funds to any individual or third-party account.
- Don't invest based on unsolicited messages promising guaranteed or fixed returns.
- Don't sign blank or incomplete documents.
- Don't ignore SMS/email alerts from the exchange or depository.
Service Standards
Timelines you can count on
Under the SEBI Investor Charter, intermediaries must meet defined service timelines.
3 working days
KYC entered in KRA system
Same day
Order execution
Within 24 hours
Contract notes issued
21 calendar days
Grievance resolution
Grievance Redressal
A clear path to resolution
If something goes wrong, you have a defined, escalating route to get it resolved.
Raise with the Broker
First, lodge your complaint directly with us. We are required to resolve it within 21 calendar days of receipt.
Escalate to SCORES 2.0
If unresolved, escalate through SEBI's SCORES portal, where you can lodge and track your complaint online.
Online Dispute Resolution
For further escalation, use the SMART ODR platform for conciliation or arbitration with market participants.
Stay Alert
Recognise & avoid fraud
Fraudsters often pose as advisors offering “sure-shot” tips and guaranteed profits. Genuine market participants never guarantee returns and never ask for your credentials. When in doubt, verify with the exchange or your broker.
Never share your password, OTP or PIN — not even with someone claiming to be from your broker.
- Promises of guaranteed, fixed or unusually high returns.
- Pressure to invest quickly or to share account credentials.
- Requests to transfer money to personal or third-party accounts.
- Unregistered 'advisors' contacting you via WhatsApp, Telegram or calls.
Keep learning, keep investing wisely
Explore official investor education material and grievance resources. Bookmark these — they are your trusted reference points in the securities market.